Administrative services
Target modules of the platform include document management, collaboration, project and ticket management, appointment management, knowledge management, editing, master data and workflows.
These terms describe the platform target image. Not every component is automatically an ITOM in-house development. Depending on the requirements, three models are considered:
- ITOM-owned products
- Integrated and managed open source solutions
- Connection of existing customer systems
Specialised services
Municipal specialist services are supplemented modularly after actual product maturity. Possible domains are citizens & order, finance & taxes, construction & infrastructure, facilities, elections and municipal resources.
Common basic services
Identity, users and roles, files, APIs, monitoring and other cross-sectional services are to be used several times instead of rebuilding them in each specialist application.