Recommended launch cases
National introduction of a specialised procedure
Topics: Architecture · ITSM · IAM · Migration · Technical Project Management
Technical and professional support for a complex introduction between public administration, central data center and software service provider. Focus on target architecture, operational processes, SLAs, IAM, interfaces, migration and quality assurance.
OZG Manager
Topics: Software Engineering · Platform · Integration · Managed Service
In-house developed platform for the structured creation, provision and management of digital administration services. The case is particularly suitable for showing the connection between own development, administrative expertise and operation.
IT capacity management in a regulated environment
Topics: ITSM · Governance · KPI · Providers
In FIG. Modernization of a capacity management model with process definition, roles, key figures and integration into existing governance and tool structures.
Transition/Carve-out
Topics: Separation · Migration · Network · Provider Control
Planning and controlling complex transitions in which infrastructure, services and organizational responsibilities are simultaneously changed.
IT operational model and service management
Topics: ITIL · Service Catalogue · Monitoring · Reporting
Establishment and stabilization of standardized operating processes including key figures and control mechanisms.
Case structure
Each case study follows the same logic: Starting position → Task → Procedure → Result → ITOM services.