Managed applications
- Installation and configuration
- Deployment and Release
- Monitoring and Alerting
- Backup and Restore
- Patch and update management
- Certificates and technical security
- Incident and problem management
- Service reporting
- Capacity and availability management
- Lifecycle and technical modernization
Managed Platforms
We not only operate individual applications, but also complete platform modules on request, such as collaboration, identity, monitoring, DevOps, virtualization or application platforms.
Data centres in Germany and the EU
For our managed services, we use data centres in Germany and at other locations within the European Union. Depending on the agreed scope of services, applications, platforms and data can therefore be operated and processed within the scope of the General Data Protection Regulation (GDPR). We coordinate the specific location and operating architecture transparently with each customer's requirements.
Service management
Operation is controlled via defined responsibilities, services and key figures. Depending on the agreed scope of services, this includes service level management, reporting, incident/problem/change, capacity, availability and continuity management and an improvement backlog.
Hosting is just a layer
Compute, storage and network are the technical basis. A managed service begins where responsibility for application, platform, operational processes and lifecycle is taken.
Service packages
We offer our managed services in three packages: Essential, Professional and Enterprise. SLAs, service hours and prices are based on the required scope of services and are transparently aligned with each customer's requirements.