The principle
A clear, repeatable process leads from the selection of an administrative service to structured processing:
- 01
Select service
Determine suitable administrative service and clarify technical responsibility.
- 02
Configure form
Determine required data, content, tests and municipal appearance.
- 03
Publish online
Integrate form into the municipal website, test it and make it accessible Provide.
- 04
Process in a structured manner
Hand over inputs in an orderly manner and integrate them into the relevant workflow.
Subscription model
- central updates
- reusable standards
- municipal content and branding
- planned ongoing costs
- expansion as needed
Why start small?
A few suitable procedures are often enough to get you started. What is crucial is that the process is actually improved and not just a PDF converted into a web form.
Typical pilot
The example plan starts today and calculates based on seven calendar days per week. This way you can see immediately when the typical milestones of a 30-day pilot will be reached.
- StartDay 0
Project start
Conduct kick-off, define pilot goals and name project managers.
- M1after 10 days
Procedure coordinated
Select procedure and clarify responsibilities, required data and releases.
- M2after 20 days
Pilot technically ready
Configure forms, integrate them into the website and test the structured input.
- M3after 30 days
Evaluation & expansion plan
Evaluate experiences and further procedures as well as the need for integration prioritize.
Planning basis: Start on the respective system date, continuous calculation in calendar days including weekends. The period is an example of a procedure and not a blanket delivery time promise.