Five levels
1. Citizens & Online Services
Online applications, dates, communication, documents and payment.
2. Administrative services
Document management, editing, projects, tickets, meetings, appointments, knowledge and collaboration.
3. Specialised services
Modular complementary solutions for municipal specialist tasks. Concrete specialist services are only offered as a product when they are actually ready for production.
4. Basic services
Identity, users and roles, files, content, workflow, notifications, APIs, monitoring, logging and other shared capabilities.
5. Platform and Infrastructure
Hosting, security, backup, availability, deployment and lifecycle.
Architecture principles
- Open interfaces and documented data flows
- Basic reusable services
- clear separation of specialist service and technical platform
- Identity and permissions centrally thought
- Portability and data sovereignty
- Open source, where appropriate
- Operation and security taken into account from the beginning
Procedure model
START
First 3-5 suitable citizen services or processes.
WORK
Improve internal collaboration, documents, operations and workflows.
PLATFORM
Integrate common basic services and specialist services.
SOVEREIGN
Establish open, controllable infrastructure and managed services.